About Me

I am an information Systems Professional, with training in Linux based solutions to creatively solve business problems. I have worked for not-for-profit entities to large corporations, most recently a large IT company. I have an understanding of Business, Finance, and Accounting, which enables me to communicate IT concepts to a wide variety of people.

My Accomplishments:

• I can multi-task efficiently, handling 65 - 80 chats, calls, and tickets a day.
• I am able to take in information, and provide creative ideas based on the information provided.

What Others Say About My Work:

I’ve known Jordan since he first started with Bluehost in 2012. His patience with customers while dealing with their technical issues is incredible. I was always relieved when he answered the phone because I knew he would stay with me until the issue was resolved. I never felt like he was lost. He is one of those rare individuals that “get’s it”. If I had a position open, I would hire him myself. – Thomas Raef (Owner, WeWatchYourWebsite)

Jordan is a skilled XML editor and industrious computer programmer. While we were coworkers, he was easily the hardest worker in out office. He finished his work quickly and thoroughly and dedicated whatever time remained to learning new skills and computer languages. He his open and friendly, easy to get along with, and respectful of authority. He will make an excellent addition to any company. – Reece Hanzon (Managing Editor, Jolly Fish Press)

Projects

HomeLab

• OPNSense Router - 3 NIC System WAN and two Subnets (LAN and IOTLAN)
  • Firewall
  • Proxy Server
  • DNS Server
• Sony Vizio Smart TV
• Dell PowerConnect 2724 - 24 Port Gigabit Managed Switch
• OpenWRT WI-FI Access Point (Flashed on a Linksys 1200 AC)
  • Ubuntu 20.04 X86/64 Desktop PC
• Netgear Powerline 1000 Gigabit Power Over Ethernet Adapter
• 3Com Baseline 2928 PWR Plus 24 Port Power Over Ethernet Gigabit Switch
  • Ubuntu 24.04 X86/64 Desktop PC
  • HP LaserJet Pro MFP M26nw All-In-One Laser Printer

Web and Email Server

I used to use CentOS for my server operating system, and enjoyed the stability. Unfortunately, with the Changes Redhat made to their projects, CentOS as it existed stopped updating. I switched to Debian for my ServerOS, as it also provides great reliability.

My Server configuration:

• Debian 12
• ISPConfig I followed this guide, but installed on Debian 12 in a mirrored for DNS configuration.
• Apache Web Server
• Postfix
• Dovecot
• rkhunter
• Binutils
• Rspamd
• ClamAV
• Let’s Encrypt
• PureFTP
• BIND
• AWStats
• Jailkit
• fail2ban
• UFW Firewall
• RoundCube
• NextCloud

Experience

• July 2017 - Present: Technical Support Engineer
  • Dell Technologies - DellEMC
  • Dell Technologies is committed to transforming businesses, shaping the future of innovation and developing technologies to drive human progress.
  • Duties includes:
    • Analyze XtremIO All Flash Arrays for Upgrade Readiness
    • Communicate with Customers and Team Members Regarding Analysis and Issue Resolution
    • Log Actions and Finding on Upgrade and Other Activites
    • Solve Issues Arrising From Analysis
    • Remotely Upgrade XtremIO All Flash Arrays
• July 2012 - June 2017: Server Professional
  • Bluehost.com
  • Bluehost is a leading web hosting solutions company. Since our founding in 2003, Bluehost has continually innovated new ways to deliver on our mission: to empower people to fully harness the web. Based in Orem, Utah, we provide comprehensive tools to millions of users throughout the world so anyone, novice or pro, can get on the web and thrive with our web hosting packages.
  • Duties included:
    • Performed Telephone, Chat, and Ticket based Technical Support
    • Methoodically Analyzed and Performed Troubleshooting on Linux Servers
    • Used BASH and Perl Scripting to Remove Malicious Files and Improve Performance
    • Used Technologies to Resolve Issues
    • Taught DNS, HTML, JavaScript, CSS, and PHP Basics
• January 2010 - March 2012: XML Editor
  • The Church of Jesus Christ of Latter-day Saints
  • Duties included:
    • Evaluated Documents for Readiness for Conversion
    • Worked in an Agile Environment with Daily Scrum Meetings
    • Utilized Multiple Tools to to Convert Documents into a new XML Format
    • Wrote Tools in C# to Facilitate Conversion of Documents

Education

• MS Accountancy - University of Phoenix - 2012
• BS Buisness Management - BYU-Idaho - 2004
  • Finance and Computer Science Emphasis
• AS Computer Information Systems - Butte College - 2002
• AA Business Management - Butte College - 2002
• AS Social and Behaviroal Studies - Butte College - 2002
• AA Liberal Arts - Butte College - 2002

A Little More About Me

I enjoy reading Science Fiction and Fantasy. I especially enjoy Robert A. Heinlein, and other Golden Age Science Fiction Authors. I practice playing the Sprano, Alto and Tenor Recorder. I enjoy writing article about topics I am learning.