Jordan McGilvray

Information Systems Specialist

About Me

I am an information Systems Professional, with training in Linux based solutions to creatively solve business problems. I have worked for not-for-profit entities to large corporations, most recently a large IT company. I have an understanding of Business, Finance, and Accounting, which enables me to communicate IT concepts to a wide variety of people.

My Accomplishments:

  • I can multi-task efficiently, handling 65 - 80 chats, calls, and tickets a day.
  • I am able to take in information, and provide creative ideas based on the information provided.

What Others Say About My Work:

I’ve known Jordan since he first started with Bluehost in 2012. His patience with customers while dealing with their technical issues is incredible. I was always relieved when he answered the phone because I knew he would stay with me until the issue was resolved. I never felt like he was lost. He is one of those rare individuals that “get’s it”. If I had a position open, I would hire him myself. – Thomas Raef (Owner, WeWatchYourWebsite)

Jordan is a skilled XML editor and industrious computer programmer. While we were coworkers, he was easily the hardest worker in out office. He finished his work quickly and thoroughly and dedicated whatever time remained to learning new skills and computer languages. He his open and friendly, easy to get along with, and respectful of authority. He will make an excellent addition to any company. – Reece Hanzon (Managing Editor, Jolly Fish Press)


Home Lab

Linux Web and Email Server

I have run a Linux web and email server for the last 7 years.

  • CentOS 7.6
  • Apache Web Server
  • ISPConfig 3
  • Dovecot
  • Postfix
  • Amavisd
  • SpamAssassin
  • ClamAV
  • Let’s Encrypt
  • Pure FTP
  • Bind
  • JailKit
  • Fail2Ban
  • RKHunter
  • Mailman
  • RoundCube
  • ISPConfig 3



Technical Support Engineer

July 2017 - present

Dell Technologies is committed to transforming businesses, shaping the future of innovation and developing technologies to drive human progress.

  • Analyze XtremIO All Flash Arrays for Upgrade Readiness
  • Communicate with Customers and Team Members Regarding Analysis and Issue Resolution
  • Log Actions and Finding on Upgrade and Other Activites
  • Solve Issues Arrising From Analysis
  • Remotely Upgrade XtremIO All Flash Arrays


Server Professional

July 2012 - June 2017

Bluehost is a leading web hosting solutions company. Since our founding in 2003, Bluehost has continually innovated new ways to deliver on our mission: to empower people to fully harness the web. Based in Orem, Utah, we provide comprehensive tools to millions of users throughout the world so anyone, novice or pro, can get on the web and thrive with our web hosting packages.

  • Performed Telephone, Chat, and Ticket based Technical Support
  • Methoodically Analyzed and Performed Troubleshooting on Linux Servers
  • Used BASH and Perl Scripting to Remove Malicious Files and Improve Performance
  • Used Technologies to Resolve Issues
  • Taught DNS, HTML, JavaScript, CSS, and PHP Basics

The Church of Jesus Christ of Latter-day Saints

XML Editor

January 2010 - March 2012

  • Evaluated Documents for Readiness for Conversion
  • Worked in an Agile Environment with Daily Scrum Meetings
  • Utilized Multiple Tools to to Convert Documents into a new XML Format
  • Wrote Tools in C# to Facilitate Conversion of Documents

Deseret Industries


March 2008 - August 2009

  • Provided Customer Service in a Retail Environment
  • Priced Collectible Inventory
  • Stocked Small-As-Is Shelves
  • Performed Housekeeping

Partner Account Manager

April 2006 - November 2007

We are a tech-driven online retailer located near Salt Lake City in the shadow of the Wasatch Mountains. Since our beginnings in 1999, Overstock has evolved from a fledging startup to a billion-dollar online retailer as a result of a hard-working and creative team.

  • Created Spreadsheet System to Ready new Products for Website
  • Kept Pricing Updated on Site
  • Provided Customer Support
  • Worked with Third Party Product Providers to Resolve Issues

Security Connections, Inc.

Collateral Review Auditor

June 2005 - September 2005

  • Worked on Special Projects Involving Microsoft Excel and Visual Basic
  • Completed Inventory of Mortgages
  • Audited Mortgage Documents for Completeness

Brigham Young University - Idaho (BYU-I)

Student Technology Center Lab Assistant

July 2003 - December 2004

Brigham Young University-Idaho provides a unique educational experience with the goal of preparing students for lifelong learning, for employment, and for roles as leaders in the home, Church, and community.

  • Taught Various Topics to Individuals
  • Assisted Students, and Faculty with Technology
  • Facilitated the Completion of Projects


University of Phoenix

MS Accountancy

2010 - 2012

Brigham Young University - Idaho

BS Business Management

2003 - 2004

Butte College

AS Computer Information Systems

2000 - 2002

Butte College

AS Social and Behavioral Science

2000 - 2002

Butte College

AA Business Administration`

2000 - 2002

Butte College

AA Liberal Arts

2000 - 2002

A Little More About Me

I enjoy reading Science Fiction and Fantasy. I especially enjoy Robert A. Heinlein, and other Golden Age Science Fiction Authors. I practice playing the Tenor Recorder. I enjoy writing article about topics I am learning.